ITIL Intermediate Module Service Offerings and Agreements – ITIL-SOA Dumps
The Service Offerings and Agreements (ITIL-SOA) module focuses on the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management.
The ITIL-SOA course helps organizations and individuals understand how the 5 stages of the ITIL lifecycle (service strategy, service transition, service design, service operation and continual service improvement) can offer value to organizations and projects.
The ITIL-SOA module is worth four credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.
The Service Offerings and Agreements certification would suit candidates in the following IT professions or areas:
- IT Management
- IT Finance Manager
- Capacity Manager
- Availability Manager
- Service Level Manager
- Business Continuity Manager
- Service Portfolio Manager
- Supplier Relationship Manager
The exam format is as follows:
- Multiple choice examination questions
- Eight questions per paper
- 28 marks required to pass (out of 40 available) – 70%
- 90 minutes’ duration
- Closed book